GRIEVANCE REDRESSAL MECHANISM

Just In Time Trading Private Limited (“the Company”) is committed to providing a transparent, fair and time-bound mechanism for resolving grievances of our consumers, in accordance with the applicable laws.

1. Grievance Officer

As required under the applicable laws, the following Grievance Officer has been appointed to redress consumer complaints:

Name

Ms. Aparna Roy

Designation

Manager- Customer Experience

Contact Number

+919892526348 (working hours: 11:00 AM – 7:00 PM, Monday–Saturday)

Email Address

grievance@justintime.in

Registered Address

Unit no 409, 04th Floor, South Annexe, Tower 2, One World Centre, 841, Senapati Bapat Marg, Elphinstone, Saidham Nagar, Lower Parel, Delisle Road, Mumbai, Maharashtra, India, 400013

2. How to File a Grievance

  • Email your complaint to the Grievance Officer at the address above, or use the "Contact Us" section on our website.

  • Clearly state your order/transaction ID (if applicable), the nature of the issue, and supporting documents/screenshots.

  • Complaints may also be raised through our customer care number: +918080656656.

3. Acknowledgement & Resolution Timelines

  • Acknowledgement of the grievance within 48 hours of receipt.

  • Resolution of the grievance within one month from the date of receipt, as mandated under the Rules.

  • Where a matter requires additional time due to its nature, the consumer will be informed of the expected timeline and reason for delay.

4. Compliance Statement

This mechanism is published in compliance with applicable laws and is displayed prominently on our website along with our other mandatory disclosures.