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Senior IT Manager

Full Time Employee | Mumbai, India

Posted on November 7, 2023

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About US:

  • Leading Omni channel chain of global watches
  • Over 5 Million customers served and counting
  • 12 cities & 55+ stores across India & growing
  • 25+ years of strong relationship with all leading luxury watch brands
  • 1 out of 5 customers visit again
  • 1 lac Sq. Ft. of Retail Footprint Across India

Outline of the Job

  • We are looking for a Senior IT Manager to be responsible and accountable for the smooth
    running of our computer systems, Software’s (POS), Inventory Systems, and Merchandising.
    You will supervise the implementation and maintenance of our company’s computing
    needs.
    Preference will be given to candidates from specifically retail sector.

Job Description:

  • Manage information technology and computer systems
  • Plan, organize, control and evaluate IT and electronic data operations
  • Ensure troubleshooting and maintaining the various modules of software like POS,
    Inventory System and Merchandising at stores level.
  • Handling vendor management in terms of software and hardware
  • Maintaining/Deploying/Analysing the surveillance systems: reviewing its further
    upgradation at stores/HO level
  • Manage IT staff by recruiting, training and coaching employees, communicating job
    expectations and appraising their performance
  • Design, develop, implement and coordinate systems, policies and procedures
  • Ensure security of data, network access and backup systems
  • Identify problematic areas and implement strategic solutions in time
  • Audit systems and assess their outcomes
  • Preserve assets, information security and control structures
  • Identify the need for upgrades, configurations or new systems and report to upper
    management

Competency

  • Minimum 5 Years of
    experience in a similar
    (Senior) role
  • BS in
    Computer
    Sciences,
    technology or
    related fields
  • Excellent knowledge of
    technical management,
    information analysis and of
    computer hardware/software systems
  • Familiarity with
    physical, network, and
    software security
  • Hands-on experience
    with computer
    networks, network
    administration and
    network installation
  • Exposure in POS, ERP,
    Replenishment Tool,
    Shopify, CRM Retention
    Tool, Ticketing Engine, OMS
    Omni Channel Retail tools
    preferred.
  • Systems and
    Network, Data
    Analysis,
    DevOps, Cloud
    Computing etc.
  • Retail sector exposure is a must.
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CRM & Loyalty Manager

Full Time | Mumbai, India

Posted on September 26, 2023

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About US:

  • Leading Omni channel chain of global watches
  • Over 5 Million customers served and counting
  • 12 cities & 55+ stores across India & growing
  • 25+ years of strong relationship with all leading luxury watch brands
  • 1 out of 5 customers visit again
  • 1 lac Sq. Ft. of Retail Footprint Across India

Outline of the Job 

  • As CRM & Loyalty Program Manager, you play a
    key role in activating the Loyalty + CRM CVP in the market and delivering value
    for the business.
  • You will be the main custodian of JUST IN TIME Loyalty program and ensure that the CVP is
    continuously benchmarked and remains customer centric. You will be accountable
    to ensure the smooth functioning of the CRM & Loyalty program to achieve
    targeted customer base year-on-year through acquisition, retention, and
    win-back strategies.

Responsibilities

CRM:

  • Driving next purchase
  • Reducing time-gap between purchases i.e. getting past buyers to come
    back faster
  • Reducing dormancy of the CRM base
  • ROI of all CRM activities
  • Develop CRM plan as a layer to the marketing plan: Designing &
    Executing the CRM communication calendar i.e. What goes out on which channel
    (SMS, Mail, SM, etc..) and when
  • Design the CRM communications structure: Devising strategies for
    Managing& Mapping customer journeys

Loyalty Program:

  • Responsible for design & delivery of the Program: member benefits & experiences
  • Financial performance against budget: P&L and ROI
  • Conceptualize member enrolment, retention & engagement initiatives basis
    analytics
  • Monitor and analyze key performance metrics and customer insights to assess the
    effectiveness of loyalty initiatives and make data-driven recommendations for
    optimization.
  • Insights and customer & store feedback
  • Campaign Management: Plan and execute targeted marketing campaigns and
    promotions to drive participation in the loyalty program and increase customer
    engagement.
  • Leverage Loyalty bases to drive incremental business

Competency

Experience:

  • Minimum 3 years of experience in a similar role
  • Proven success in developing and implementing loyalty/CRM strategies

Education: Bachelor's in Marketing or related field

Knowledge:

  • Strong understanding of customer behaviour and value drivers in retention models
  • Email and marketing automation ESP platforms, on-site personalisation, as well as
    SMS and direct mail
  • Familiarity with Database Marketing laws (GDPR, CAN-SPAM, etc.) is a plus
  • Knowledge of implementation and usage of CRM software such as Kapture CRM,
    Semrush Must have worked on these softwares.

Skills:

  • Strong ability in using Google Analytics
  • Ability to analyse data & undertake data driven decisions
  • Excellent Excel skills to interpret data insights and report back to the business
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Ecommerce Growth Manager

Full Time | Mumbai, India

Posted on September 26, 2023

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About US:

  • Leading Omni channel chain of global watches
  • Over 5 Million customers served and counting
  • 12 cities & 55+ stores across India & growing
  • 25+ years of strong relationship with all leading luxury watch brands
  • 1 out of 5 customers visit again
  • 1 lac Sq. Ft. of Retail Footprint Across India

Designation: Ecommerce Growth Manager
Job Location: Dadar, Mumbai
Job Timing: 9 Hrs * 6 days a week (10.30am to 7.30pm)

Outline of the Job

We are looking for an Ecommerce Growth manager who will be responsible for the online sales of the brand online store and marketplace sales. He is going to oversee the look and
feel of the company website and is going to be responsible for generating sales via online
channels. Also would be overseeing digital marketers, web and software developers who
contribute to website traffic, design and structure.

Responsibilities

  • End-to-end online channel handling (Ecommerce / Website)
  • Own P&L for the channels and built sustainable growth plans
  • Ensuring platform hygiene
  • Creating and maintaining rich content for products, ensuring reviews & ratings on
    the listings, etc.
  • Design and implement strategy to increase traffic on product page and track
    competition
  • Leveraging platform's marketing tools to plan marketing activation's & optimise ROI
    for spends basis impressions, CTR and conversions
  • Designing and executing specific promotions & offers on the platform
  • Building & executing growth strategies on the platform
  • Build cross-functional partnerships internally with operations, supply chain, logistics
    and brand for effective deployment of plans

Experience:

  • Min 3 years of experience in a similar senior role in retail industry
  • Demonstrated track record of increasing e-Commerce revenues on marketplaces in
    an Omni-channel business model

Education: Bachelor’s degree in marketing or related field

Knowledge: Strong analytical and quantitative skills, ability to use data to define, develop
and measure campaign performance.

Experience in Google Ads & Facebook Ads especially bottom-of-the-funnel ads (conversion
oriented)

Skills: Knowledge of website analytics tools

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Data Analyst

Full Time | Mumbai, India

Posted on September 26, 2023

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About US:

  • Leading Omni channel chain of global watches
  • Over 5 Million customers served and counting
  • 12 cities & 55+ stores across India & growing
  • 25+ years of strong relationship with all leading luxury watch brands
  • 1 out of 5 customers visit again
  • 1 lac Sq. Ft. of Retail Footprint Across India

Designation: Data Analyst
Job Location: Dadar, Mumbai
Job Timing: 9 Hrs * 6 days a week (10.30am to 7.30pm)

Outline of the Job

Responsible for MIS requirements of Operations department including business review
scorecards, store performance tracking, competition tracking and analyzing critical impact
points to the business.

Responsibilities

Data Processing

  • Analytics of Business Performance & Key Drivers by Category, Sub-Category, Sectoral
    business trends, time of the day etc.
  • Analytics of Business Performance on account of specific promotions, initiatives by
    category, sub-category, brand, SKU, by season, month of the year, Day of the month,
    same day in previous year.
  • Support on monthly business performance analysis creation of presentations/decks.
  • Analyse the stock holding and stock months of the Stock in hand

Control & Review:

  • Support in monthly, quarterly, half yearly and annual reviews of AOP, Gap analysis, Feed
    in Process Improvement plans.

Promotions Tracking

  • Regular tracking of in store promotions and provide insight to Operations and Marketing
    teams.

Other Business Support

  • Alert management on critical/urgent/sensitive issues
  • Support for Corporate functions as may be required

Requirements and skills

  • 2 years of work experience in a similar role as retail analyst.
  • Advance excel skills
  • Analytical mind-set with the ability to analyze operational data and identify
    improvement opportunities
  • Education: Any Graduate
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Accountant

Full Time | Mumbai, India

Posted on September 26, 2023

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About US:

  • Leading Omni channel chain of global watches
  • Over 5 Million customers served and counting
  • 12 cities & 55+ stores across India & growing
  • 25+ years of strong relationship with all leading luxury watch brands
  • 1 out of 5 customers visit again
  • 1 lac Sq. Ft. of Retail Footprint Across India

Responsibilities

  • Manage all accounting transactions
  • Prepare budget forecasts
  • Publish financial statements in time
  • Handle monthly, quarterly and annual closings
  • Reconcile accounts payable and receivable
  • Ensure timely bank payments
  • Compute taxes and prepare tax returns
  • Manage balance sheets and profit/loss statements
  • Audit financial transactions and documents
  • Reinforce financial data confidentiality and conduct database backups when necessary
  • Comply with financial policies and regulation

Requirements and skills:

  • Work experience as an Accountant
  • Excellent knowledge of accounting regulations and procedures, including the Generally Accepted Accounting Principles (GAAP)
  • Hands-on experience with accounting software like QuickBooks
  • Advanced MS Excel skills including V-lookups and pivot tables
  • Experience with general ledger functions
  • Strong attention to detail and good analytical skills
  • Bachelor’s in Accounting, Finance or relevant degree
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