CANCELLATION AND REFUND (DIRECT ONLINE PURCHASES)

EXCHANGE AND CANCELLATION POLICY

1. To initiate cancellation of a product purchased directly from www.justintime.in, the customer must or reply on the order confirmation Email received from customercare@justintime.in or contact our helpline number at + 91 8080-656-656, Mon-Sat, 11am – 8pm, IST.

2. An order can only be cancelled or exchanged before it is shipped by www.justintime.in. In this case, upon receiving a cancellation request, www.justintime.in will refund the entire amount of the purchase within 7 business days*. The amount will be refunded to the same account from which the payment was originally received. In case of an exchange, any extra difference to be paid will be borne by the customer.

3. If a cancellation request is initiated after the product has been shipped by www.justintime.in, then the customer will have to follow the process as mentioned under the exchange and refund policy, where all the terms and conditions specified therein will be applicable.

The returned merchandise must be in its original condition and accompanied by the packing slip included in your order, the original warranty, as well as the original documentation and packaging; otherwise the return will not be honored.

Damaged Box or Damaged Product: If you receive damaged or incorrect item(s), contact a Customer Loyalty Specialist no later than 5 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, refuse delivery and contact our Customer care.

Refusal of Delivery: If a package is refused for delivery, due arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by www.justintime.in. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you.

Incorrect Shipping Address Provided: Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a reshipping fee. If the package is returned and customer has not contacted a Customer Loyalty Specialist the order will then be refunded back to the original form of payment.

EXCHANGE AND REFUND POLICY

This exchange and refund policy is applicable only for purchases made directly from www.justintime.in. Any exchange or refund has to be initiated and processed as per the policy given below and cannot be made at any of the other JUST IN TIME points of sale.

1. An exchange or refund for a product purchased on www.justintime.in must be initiated by the customer within 7 days* of receiving the product. For example, if a customer has received the product on 5th march, at any given time of the day, then the exchange/ refund request must be initiated before midnight of 12th march to be accepted by www.justintime.in.

2. To initiate an exchange or refund, please contact Customer Care at mail us at customercare@justintime.in or call us at 91 8080-656-656, Mon-Sat, 11am – 8pm, IST. Once Customer Care has been informed of the intended exchange or refund, the product must be couriered back in the original packaging as was received by the customer, to JUST IN TIME, Dedhia House, 802/B, Parsi Colony, Dr. Ambedkar Road, Dadar(E), Mumbai- 400014.

3. After the Customer Care team confirms the pick-up a date will be decided with the customer’s consent, to schedule the pickup. The courier team will make two pick-up attempts only. On failing to handover the package within these two attempts, the customer will have to personally get the return package delivered at our courier partner’s office.

4. A pick-up can only be arranged within city limits. Customers residing outside city limits will have to personally get the return package delivered at our courier partner’s office.

5. The customer must ensure that the return package is placed inside a tamper proof packaging and addressed correctly. The tamper proof packaging will be made available by our courier partner.

6. As specified above, all returns must be shipped via the courier service provided by www.justintime.in through the designated courier partner. In this case, the freight charges will be borne by www.justintime.in.

7. In case where a customer does not inform www.justintime.in about the intended exchange or refund and ships the return via a different courier company, the liability for any loss or damage to the product lies with the customer. In such a case, no refund will be processed for the product by www.justintime.in.

8. The returned product must be in its original condition*. It must be accompanied by proof of purchase and the original warranty card, along with the original packaging of the product including manuals, hang tags, etc. In the absence of any one of these elements, the return will not be honored by www.justintime.in.

*Original condition means that the watch must be in its authentic form as was received by the customer from www.justintime.in, without any scratches, marks or dents on the product. The security tags should be in place as they were at the time of delivery of the product. If the watch has been re- sized, that is, if the bracelet or strap of the watch has been adjusted or altered in any manner to fit the customer’s wrist, then www.justintime.in will not be liable to honor any exchange or refund for the product.

9. Once the product is returned to www.justintime.in, our designated service center will inspect the watch for any abnormalities. This process usually takes up to 2 business days. The exchange or refund for the product will be initiated by www.justintime.in upon receiving a confirmation from the service center regarding the quality of the watch received.

10. Any refund will take minimum 7 business days* from the date that the returned product is inspected and passed by the quality control team at the service center. The amount will be refunded to the same account from which the payment was originally received by www.justintime.in.

11. Any returned product that does not adhere to the quality guidelines administered by the www.justintime.in service center will not be eligible for an exchange or refund and will be sent back to the customer in the same condition as it was received by www.justintime.in, on a To Pay basis.

12. Products purchased during sales and/or special promotions are not eligible for exchange or refund, unless explicitly specified by www.justintime.in.

13. Loyalty points used by a customer to purchase any product that is later exchanged or returned will not be refunded to the customer’s loyalty account or via any other medium.

14. In case of any dispute, www.justintime.in will only be liable to refund the entire payment received from the customer for the specific purchase, upon receiving the returned product in the original condition*, and not be liable for compensation in any other form.

15. For any queries related to exchange or refund of a product purchased on www.justintime.in, please drop us a mail at customercare@justintime.in or contact our helpline at +91 8080-656-656, Mon-Sat, 11am – 8pm, IST www.justintime.in reserves the right to modify and/ or change the terms of this policy without any prior notice.
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